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RestioX Help Center

Every topic on this page opens a real page on this site, and every answer below describes something the software actually does. Search the list, or scroll it.

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Where each answer lives

There is no separate documentation site with its own login and its own search box. Each card below goes to the page that explains that part of RestioX properly — what it does, how it is set up, and what it looks like in the middle of a service.

Common questions

Answers to what people actually ask

Ten questions that come up in the week before a restaurant switches and the week after. Broader questions about what RestioX is and who it suits are on the FAQ page.

How do I get RestioX running?

Create an account and the 14-day free trial starts without a card.

Is there an app for staff phones, and where do they get it?

There is, and not from an app store. The staff app is a progressive web app: staff open it in the phone browser, sign in, and choose Add to Home Screen, after which it has its own icon and opens full screen. Because it is served from your own installation, an update reaches every handset the next time it is opened.

How do I keep discounts, voids and refunds under control?

Permissions are granted per action rather than per job title, and they are enforced on the server, so a device cannot talk its way past them. A sensitive action can be denied outright. Cancellations, refunds, voids, discounts and price changes are written to the audit log with the person and the minute.

Where do orders from the delivery apps show up?

In your ordinary order list. Uber Eats, Wolt, Bolt Food, Talabat and Grab connect as integrations, so their orders arrive alongside your own, fire the same kitchen tickets, deduct the same stock and land in the same reports.

What can I take payment with?

Ten online gateways — Stripe, PayPal, Razorpay, Paystack, Flutterwave, Mollie, Xendit, PayFast, Tap and Epay — each enabled per restaurant with your own keys, and each able to run in sandbox before you go live. In-person card terminals sit on a separate provider-agnostic layer, and cash and cash on delivery are always available.

Can one branch see another branch’s numbers?

Only where you allow it. Branch scope is applied in the data layer rather than remembered query by query, so orders, staff, inventory, customers and reports return the signed-in user’s branch by default. The all-branches view and cross-site reporting are permissions you attach to specific roles, such as an area manager or the owner.

Who is accountable for the cash at the end of a shift?

One named person, for one drawer, for one shift. A register session opens with a declared float, closes with a count entered denomination by denomination, and produces a Z-report recording counted cash, expected cash and the difference. A difference goes to a manager to approve or reopen rather than being quietly absorbed.

How do I get a copy of my own data?

Two ways, and both are yours to run. Reports export to Excel (and PDF for the sales report). The backup module takes a full database backup on the schedule you set and restores from the same screen.

How do I reach a person, and when will you answer?

We answer by email and phone in Swiss office hours. Use the contact form, the email address or the phone number at the bottom of this page. Sending your restaurant name and what you were doing when it went wrong usually saves a whole round of questions.

Can I change my plan later?

Yes. Plans move up or down at any time, billing runs monthly or yearly with a discount for paying yearly, and there is no contract to sit out, so you can stop whenever you like.

Read the product FAQ

Still need help?

If the topic you need is not above and the questions did not cover it, these three routes reach a person. They are the same ones printed in the footer of every page on this site.

Ready when you are

Start with the free trial, not with a sales call

Fourteen days, no card. If you get stuck, everything on this page still points at a person.